Admin Officer- Ogudu at Outsource Nigeria

Job responsibilities

Administrative Support

• Receive and respond to incoming calls, messages, and emails.
• Coordinate and manage schedules for  staff members in collaboration with the Nurse supervisors.
• Maintain accurate and up-to-date patient records, files, and databases.

Operational Support

• Process new patient intake, including payment and demographics with the Nurse supervisors.
• Provide administrative support to staff including preparing reports and documents during onboarding.
• Identify and report potential risks, participating in quality improvement initiatives.

Financial and Billing

• Assist with billing and claims processing, ensuring accurate and timely payments.
• Post payments and adjustments to Operations/ CEO, maintaining accurate financial records.
• Provide excellent customer service to patients, families, and team members. 
• Work collaboratively with the administrative team, healthcare professionals, and other staff.
• Assist with special projects, including marketing initiatives, community outreach, and quality improvement activities.

Education and Certification

• University Degree Preferrably in a related field, such as healthcare administration, business, or communications.
• Certifications: Relevant certifications

Experience and Skills

• 1-2 years of administrative experience in a healthcare setting
• Proficient in Microsoft Office, electronic medical records (EMRs), and other software applications.
• Excellent verbal and written communication skills, with ability to interact with patients, families, and healthcare professionals.
• Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects.
• High level of accuracy and attention to detail, with ability to maintain confidentiality and handle sensitive information.
• Ability to work collaboratively with the administrative team, healthcare professionals, and other staff.