Ongoing Recruitment at Outsource Africa

Job responsibilities

Administrative Support

• Receive and respond to incoming calls, messages, and emails.
• Coordinate and manage schedules for  staff members in collaboration with the Nurse supervisors.
• Maintain accurate and up-to-date patient records, files, and databases.

Operational Support

• Process new patient intake, including payment and demographics with the Nurse supervisors.
• Provide administrative support to staff including preparing reports and documents during onboarding.
• Identify and report potential risks, participating in quality improvement initiatives.

Financial and Billing

• Assist with billing and claims processing, ensuring accurate and timely payments.
• Post payments and adjustments to Operations/ CEO, maintaining accurate financial records.
• Provide excellent customer service to patients, families, and team members. 
• Work collaboratively with the administrative team, healthcare professionals, and other staff.
• Assist with special projects, including marketing initiatives, community outreach, and quality improvement activities.

Education and Certification

• University Degree Preferrably in a related field, such as healthcare administration, business, or communications.
• Certifications: Relevant certifications

Experience and Skills

• 1-2 years of administrative experience in a healthcare setting
• Proficient in Microsoft Office, electronic medical records (EMRs), and other software applications.
• Excellent verbal and written communication skills, with ability to interact with patients, families, and healthcare professionals.
• Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects.
• High level of accuracy and attention to detail, with ability to maintain confidentiality and handle sensitive information.
• Ability to work collaboratively with the administrative team, healthcare professionals, and other staff.

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JOB RESPONSIBILITIES 

• Conduct initial assessment of client\'s needs and living situation on intake to the Agency. 
• Complete client\'s requirements by scheduling and assigning nursing and staff to homes according to the needs. 
• Develop a care plan based on individual needs with the team on new admissions.
• Collaborate with clients, their family and staff to provide an individualized care. 
• Supervise nurses, nursing assistants and provide an oversight of their performance and needs; this includes a weekly random wellness checks on all staff at their assigned placement. Monitor the progress of Bethcare\'s patients health and document all care/ services provided. 
• Direct nursing care as the need arises. Maintain nursing supplies and inventory by studying usage, anticipating needed supplies, and approving requisition and cost allocations. 
• Assist in resolving needs of both clients and staffs by utilizing multidisciplinary team strategies. Attend and collaborate with Medical & Nursing Directors on interviews and orientation classes. 
• Maintain a cooperative relationship among health care team by communicating information,  responding to requests; building rapport; participating in team problem-solving methods. 
• Weekly report to the Directors on updates of all clients and staff members.

DESIRED SKILLS 

• Compassionate and kind Critical thinking ability 
• Ability to multitask 
• Must be able to work with various healthcare teams as needed. 
• Ability to lead and supervise diverse groups of people 
• Alert and observant Strong communication skills
•  Responsible and able to make good judgment 
• Strong organization skills 
• Good judgment and decision making.

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• The business is a photographic studio
• Work days are Wednesday to Sunday (Alternate Sunday) 10am - 5pm
• Sundays are half day 1pm - 5pm
• Assist in managing the studio schedule
• Man the front desk
• Take customer enquiries, phone calls, DMs and visits