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  • Posted: Aug 7, 2020
    Deadline: Aug 21, 2020
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    Synapse Services is the largest provider of Mental Healthcare Service in West Africa. We provide patient centred care in a calm and serene environment with a robust mixture of Local and Internationally trained professionals.
    Read more about this company

     

    Admin and Customer Service Lead

    Location: Port- Harcourt

    Principal Duties and Responsibilities
    Customer Service Functions:

    • Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.
    • Interface with Visitors / Clients and clearly address their inquiries.
    • Focus on providing exceptional services resulting in customer satisfaction and positive
    • Ensure quality assurance in the delivery of our services

    Patients’ files and documentation:

    • Opening of patients’ files for newly registered patients, allotting
    • hospital and medical record number and retrieving of patients files when clients come for follow up.
    • Check that all discharged patients are properly followed up by primary Clinicians.

     Admin Functions:

    • Ensure proper filing of official documents; answering telephone calls, compiling and typing of official documents as required, photocopying and distributing materials.
    • Receive, dispatch and disseminate official correspondence.
    • Assist in the procurement of office items when the need arises

     Business Development Functions:

    • Work with the Business team to develop excellent proposals

     Facility Management:

    • Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
    • Ensure effective planning and execution of operations by reducing waste levels
    • Ensure the facility and the office premises is always neat and tidy.
    • Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.

     Human Resource Function:

    • Ensure proper documentation of new staff
    • Manage attendance register for all staff
    • Identify Staffing needs and relate it to HR
    • Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.

    Person Specification

    • Minimum of a B.Sc. in any related course, a Master’s degree will be an added advantage.
    • Minimum of 3 years’ work experience as an Admin/ Customer Servicepersonnel
    • Possess high levels of interpersonal communication, written and verbal communication, and documentation skills.
    • Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently.
    • Ability to multi task, prioritize work flow and complete task with a high level of organisation, responsibility and efficiency.
    • Ability to adapt in a faced paced and changing environment
    • Strong problem solving and resolution skills
    • Possess excellent marketing and proposal writing skills
    • Ability to work on own initiative and as part of a team
    • Must possess some emotional intelligence for customer management
    • Must be social media savvy and proficient in the use of Microsoft Word, Excel and PowerPoint

    Method of Application

    Interested and qualified candidates should forward their CV to:  japonicamedical@synapseservices.org using the position as subject of email.

    Note: 

    The subject of the email should be the job title- location e.g “Consultant Psychiatrist- Port-Harcourt” failure to abide by this would lead to automatic disqualification

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