Adhoc Staff (ICT) at Minim and Tonye Nigeria Limited

Responsibilities

• Installation of workstations.
• End-user support for executives, office personnel, and other key business stakeholders; this could include installation and configuration of hardware and software applications, as well as some security functions such as password resets, etc.
• Experience working with active directories, domain, etc.
• E-mail, A/V conferencing, VoIP device replacement and configuration.
• Support of enterprise solutions including Microsoft Office365, Exchange e-mail, Anti-Virus software.
• Provide timely and efficient executive-level support.
• Provide technical support on commonly used applications and devices (MFD network printers, O365 Applications, etc.)
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

Requirements

• Candidates should possess a Bachelor's Degree qualification
• 2 - 5 years of support experience in an enterprise environment using Windows and some Apple/Mac hardware.
• Application support for Microsoft Office365, SharePoint Online and Exchange Online.
• Operating Systems: Windows Server, Mac OS X (Server/Workgroup Manager), iOS and Windows 7 through 10.
• HP printer installation and configuration.
• Excellent verbal and written communication skills.
• Ability to effectively operate independently as well as in a team environment.