Account Receivables / Debt & Recovery Officer at Echolab Radiology and Laboratory Services

Job Responsibilities

• Follow up with clients/customers on outstanding payments through calls, emails, and personal visits
• Identify and escalate problematic accounts to management.
• Posting of customers payment into the customer Account on SAP
• Reconcile every invoice paid by customer to ensure 100% payment of the invoice and if there are any genuine differences ensure you seek approval for credit note before posting the differences into the customer’s account on SAP.
• Ensure accuracy of customer ledger account balances.
• Maintain professional relationships with clients while ensuring firm follow-ups.
• Handle disputes or discrepancies regarding invoicing or payments
• Support or liaise with debt recovery consultants where necessary for escalated debt recovery actions.
• To carry out a credit worthiness checks on new customers to be onboarded along with the Sales Medical Representative.
• Ensure adherence to the company’s credit control policies and legal guidelines.
• Work closely with the sales, finance, and customer service teams to resolve billing and payment issues.

Job Requirements

• B.Sc. In Accounting or any relevant course
• ICAN (At least, last stage of professional level) and related certification
• Minimum of 2-3 years’ experience in debt recovery, credit control, or receivables management or any similar role.
• Strong persuasive and professional communication for engaging debtors and negotiating settlements.
• Ability to analyze debtor accounts, reconcile outstanding balances, and identify discrepancies.
• Ability to work with large volumes of data in a timely manner
• Critical thinking skill
• Interpersonal skills
• Excellent knowledge of Excel, accounting software SAP for monitoring portfolios.
• Experience in Healthcare is an added advantage.