Account Management Specialist at Newedge Finance Limited

Job Summary:

• Newedge Finance Limited is seeking a proactive and customer-focused Account Management Specialist (AMS) to join our EasyBuy team. The AMS serves as the first point of contact for customers, providing excellent in-store support and ensuring a seamless customer experience. The role involves handling inquiries, on-boarding new customers, managing repayment accounts, and educating clients on EasyBuy products, services, and payment options.

Key Responsibilities:

• Provide prompt, courteous, and professional customer support in-store.
• Create and manage customers’ virtual repayment accounts.
• Assist with customer onboarding and product registration.
• Educate customers on EasyBuy products, policies, and payment plans.
• Address and resolve customer issues; escalate complex cases when necessary.
• Ensure a positive and smooth customer experience in line with EasyBuy standards.
• Collaborate with team members to meet and exceed performance targets.

Requirements:

• Must own an Android device with a minimum of 3GB RAM and at least 2.5G network connectivity.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently with minimal supervision.
• Previous customer service experience is an added advantage.