Receptionist at Access to Humanitarian Assistance and Development Initiative (AHDI)

Responsibilities

• Warmly welcome all guests visiting the office
• Guide visitors to the appropriate office
• Answer, screen and forward incoming phone calls
• Respond to first level operational enquiries
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail and other deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (e.g. monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings, conference and workshops
• Arrange travel and accommodations as required
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Education, Skills and Experience

• OND level education
• Proven work experience as a Receptionist, Front Office Representative or similar position in a structured organization
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus.