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  • Posted: Jun 21, 2018
    Deadline: Jun 30, 2018
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    Set up in 1998, House of Tara is a pioneer in the beauty and makeup industry in Nigeria and Africa as a whole and a trailblazer in the areas of retail, distribution channel management and education. House of Tara pioneered the bridal make up profession in Nigeria in 1998, and launched the first bridal directory in Nigeria in 1999, facilitated the first-ever ...
    Read more about this company

     

    Franchise Manager

    Role Description

    • Cultivate new franchise stores.
    • Inspect location of potential franchisee stores for suitability of HOT operations.
    • Conduct background checks of potential franchisees.
    • Oversee setup of franchise stores and ensure House of Tara standards are met.
    • Manage product order process and ensure monthly stock reorder limit is achieved.
    • Work with the marketing team to ensure brand visibility in all franchise events and communications.
    • Manage the relationship between HOT and franchisees, ensuring timely resolution of issues.
    • Visit all franchise stores according to set schedule, ensuring compliance to store standards, stock management.
    • Ensure that all franchise stores submit accurate compliance data as required.
    • Provide support on any operational issues.
    • Ensure the level of customer service/experience given by franchise stores is in line with the brand culture and company policy.
    • Identify training needs and conduct training per the identified gaps
    • Replicate and maintain House of Tara standards across the franchises
    • All other tasks as assigned.

    Qualification, Experience

    • Graduate Degree
    • Minimum of 3 years' cognate experience in a similar industry or role.
    • Experience setting up and managing multi-site stores.
    • A demonstrable skill of translating vision/broad strategies into specific targets and tasks.

    Desired Skills:

    • Sound business Acumen
    • Sales management
    • People management
    • Customer experience management

    Competencies & Behavioral Indicators
    Communication - Level 3:

    • Takes others’ perspectives into account when negotiating or presenting arguments ( presents benefits from all perspectives).

    Planning and Execution - Level 3:

    • Prepare and manage complex project plans, evaluating results and making appropriate adjustments.

    Customer Service - Level 3:

    • Provides information and/or assistance beyond the needs expressed or expected by the customer

    Collaboration - Level 3:

    • Gains support from key leaders and staff within the organization to ensure support for work objectives and team initiatives

    Courage - Level:

    • Speaks up when in disagreement with management, customers, or others in power, but disagrees tactfully, stating own view clearly and confidently, even in a conflict

    Ownership - Level 4:

    • Reviews, challenges, and adjusts performance levels to ensure quality outcomes are delivered in a timely manner.

    Influence - Level 3:

    • Persuades others by drawing from experience and presenting multiple arguments in order to support a position.

    Reporting:

    • Role reports directly to Director of Operations.
    • Role owner will directly supervise a team.

    Method of Application

    Applicants should send their CV's to: talent@houseoftara.com using "Franchise Manager 001618" as subject of the email.

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