Healthcare Customer Service Officer at The Limi Hospital Ltd

JOB ELIGIBILITY REQUIREMENTS:

A Healthcare Customer Service Officer with proven relevant working experience.

Candidate should be computer proficient, have a sound relevant knowledge in general customer service operations, have written and oral communication skills for producing high quality content, excellent presentation skills, interpersonal skills, previous experience as a Customer Service representative in a Healthcare facility will be an added advantage, while being able to work in a team

JOB SUMMARY/ADDED REQUIREMENTS:

• Identify and access customer needs to achieve customer delight
• Making appointments and scheduling surgeries for the appropriate doctor
• Identify and resolve patient complaints/enquires intelligently
• Organizing and maintaining patient records, consent forms, payment forms, etc.
• Research/evaluate emerging technologies and provide perspective for adoption where appropriate
• Generating sales lead that develop into new customers
• Participate in Weekly Academic Learning activities limited to scope of practice