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  • Posted: May 28, 2018
    Deadline: Not specified
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    Welcome to Byteworks, a fast growing software and technology company laden with smart and committed young programmers, entrepreneurs, business men/women; management consultants, project managers, scientists and diverse expertise. If you are smart and love challenges, visit our careers page. At, Byteworks we value excellence, commitment, innovation and int...
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    Customer Support

    Details:

    Responsibilities

    • Responsible for reproducing / confirming product defects and reporting such defects to Technical and Product Management Team for future consideration.
    • Responsible for escalating technical issues Product Management Team.
    • Maintain the support log and make this available to the Client and/or Technology Provider as requested.
    • Ensure that all actions and discussions pertaining to software issues escalated and are completely documented in the organization’s Support Portal.
    • Ensure that all stakeholders are informed of all product enhancements/ latest releases by working closely with the Product teams and sharing that information with all stakeholders.
    • Ensure customer and partner inquiries are responded to within established timeframes and customer care and support service levels are achieved.
    • Collate new requirements and communicate them to the Customer Account Executive.
    • Attend Client support meetings when required.
    • Review and create technical documentation

    Qualifications

    Minimum of 2:1 in computer science or related field

    Required skills

    • Proficiency in spreadsheets and word processing
    • Typing speed of at least 40wpm
    • Negotiation
    • Communication and organization
    • Customer Relationship Management

    Method of Application

    Applicants should send CVS to careers@byteworks.com.ng

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