Operations Manager at AVID HR Consulting

Job Summary

• The Operations Manager will organise, develop and maintain Operations and support structure, staffed by high calibre and well-motivated staff utilising efficient, relevant and comprehensive controls to achieve a superior delivery of Service and effective support of the business from the centralised operational function.

Duties and Responsibilities

• Partners with Account team and demonstrates an understanding of the client’s business, needs, and requirements
• Produce weekly status documents with key tasks and deliverables for team members.
• Manage all projects in operations, ensuring timely completion within approved budgets.
• Own the assignment; ensure quality across all aspects of project deliverables
• Liaise with group heads and client service staff in terms of responding to information or requests and communicating all relevant information
• Coordinate activities across team members in multiple locations, encourage and facilitate communication and collaborative execution by scheduling and facilitating project-related team meetings (kick off, internal status, etc), and communicating next steps.
• Proactively identify & communicate schedule and scope changes, predict and escalate resourcing issues and program issues as appropriate, and work with appropriate parties to develop solutions
• Project post mortem – attend with client service and communicate back to group heads.
• Evaluate, plan, implement and maintain all the brand office projects within agreed time and budget constraints
• Run reports and analyse performance

Requirements

• Bachelor's degree, preferably in project management, marketing, advertising or equivalent, relevant experience.
• 5+ years of work experience in a BTL agency managing projects, client needs and creative deliverables.
• Must have a proven track record of successfully managing both high-profile initiatives as well as smaller more detail-oriented projects.
• Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
• Excellent organizational, written and verbal communication skills with impeccable responsiveness and follow-through on details.
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
• Strong relationship building skills with the ability to interact and work with staff at all levels.