IT Specialist at Plan International

Grade
D1

Department &
Location

ICT/Country Office Date May 2018

Reports to
(position):

This position reports to Country Admin and Logistics Manager
Technical reporting to Regional IT Manager

Purpose:

• To manage the Information and Communications Technology (ICT) environment and services within the country under the direction of the Country Admin and Logistics Manager
• and the Regional ICT Manager
• Responsibilities with Child Protection
• Respect Child Protection Policy and Code of Conduct of Plan in all activities related to your functions.
• Disseminate Child Protection Policy in your department or communities where you work.
• Report all cases or suspicion of Child abuse you know of.

Dimensions of Role:

• Reports to Country Admin and Logistics Manager of Plan International Nigeria
• Technical Reporting to the Regional ICT Manager
• Head of ICT department
• Provides ICT technical support to all Plan International Nigeria
• Supervises the IT Officer

Typical Responsibilities – Key End Results of Position:
“What” is done and “why”, but not “actions” or “how”; include indicators for success
CORE RESPONSIBILITY

• ICT objectives and other contributions to developing and implementing the Country Strategic Plan
• ICT operational plans
• ICT disaster recovery plans within the business continuity plan
• ICT infrastructure that complies with corporate standards
• Security and access control for data and network devices
• ICT capacity building in-country

MAJOR RESPONSIBILITIES AND TASKS

• Participate in the development and implementation of the counrty IT strategy
• Availability and reliability of the ICT infrastructure, applications and connectivity
• Maintain agreed levels of service provision and service levels
• Provide ICT support to delivering program outputs
• Provide ICT expertise on ICT
• Lead the provision of technical support for corporate applications, including installation and upgrades
• Co-ordinate closely with Regional and local service units to ensure proper implementation of equipment/systems
• Manage ICT risks
• Participate in system/project testing, rollout and certification
• Lead the provision of technical solutions and systems to meet local requirements
• Ensure data and systems protection according to Plan’s standards and requirements
• Provide content input to ICT staff recruitment, training and development
• Coordinate for the procurement of licenses, soft wares and implementation
• Provide efficient support to the IT needs in the Field offices and CO
• Provide alternative and efficient options on how to resolve in-Country issues on the communication facilities like the stability of internet connectivity
• Provide advice on Expenditure control and management of approved ICT budget
• Provide training and support on technical aspects of corporate applications

INDICATORS FOR SUCCESS

• Meet agreed service and support levels
• ICT users are satisfied with the service provided to them

Dealing with Problems:

• Application of knowledge required for the role, complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them.
• Ability to respond/manage multiple demands from various site/departments
• Ability to think strategically and develop mechanism to solve ICT Problems
• Initiates measures to ensure adequate security and use of ICT facilities in the Office to ensure better access by Plan International staff
• Networks with Waro ICT team, Global Helpdesk and ICT service providers in Nigeria to find appropriate and timely solutions to ICT problems in Plan International Nigeria.
• Provides prompt ICT support to all staff

Communications and Working Relationships:

• Working contacts inside and outside the organization; include the purpose and level (high, medium, low) of the contact
• Works with Country Admin and Log Manager to support utilization of ICT to support Plan’s internal efficiencies and effectiveness and Program work;
• Works with the Regional ICT Manager to build effective ICT practice and learning across countries in Region / Plan;
• Collaborate with users of ICT services and systems to ensure they receive timely services
• Liaises with suppliers, technical networks, NGOs and professional bodies, Government and others on ICT
• Supervises the IT Officer in Maiduguri office and other IT focal persons

Knowledge, Skills, Behaviours and Experience Required to Achieve Role’s
Objectives:
Qualification and Experience

• Bachelor Degree in a Computer studies discipline and Master degree would be an advantage
• Minimum of 5 years’ relevant experience in the field of ICT, preferably with management responsibilities
• Experience of implementing and supporting LAN, WAN, VSAT, Windows Server Infrastructure, SQL Server, Exchange server/Office 365, Cisco Infrastructure, VSAT and emergencies
• telecommunications equipment (BGANs, Radio, Sat phones,)
• Good knowledge on Windows Server 2008/2012 including Active Directory
• Experience in managing and implementing information systems and supporting technologies
• Training in management and/or project management an advantage
• Knowledge on ITIL
• Work experience in an NGO is an advantage

Skills

• Project and general management skills
• Capability to coordinate and cooperate within interdisciplinary teams
• Able to prioritise work effectively for execution with limited resources
• Strong analytical skills
• Problem solving and decision making
• Strong negotiation, facilitating and influencing skills
• Working knowledge of English and the common national language

Behaviours

• Strongly drives performance forward in area of the ICT
• Open to feedback and willing to try new approaches
• Manage customer relationships and service
• Interrogates work effectiveness and searches for finds better ways of working
• Capability to communicate ideas and technical information to a non-technical audience
• Alert to ICT risks inside and outside the organisation
• Ready to make judgements to manage ICT risk and take responsibility for judgements
• Proactive in sharing knowledge/advice and promotes innovation and learning opportunities for staff development
• Promotes high performance by all staff
• Able to provide capacity building and training to staff and partners
• Networking, sharing information and best practices
• Works collaboratively as a team player, listens actively and values contributions
• Self management and personal accountability
• Uses opportunities across Plan to develop others
• Understands Plan’s objectives and implements processes/practices that support their achievement
• Ability to manage time effectively and prioritize tasks
• Remains calm and positive under pressure and in difficult and/or emergency situations
• Ability to maintain friendly environment and approachable strategy to keep strong working relationship

Physical Environment and Demands
May be “typical office environment”; note if heavy lifting, climbing, excess travel, etc.
Typical office environment, the role will be based in the Country Office with visits to Field offices once in a while when
necessary.