Credit & Recovery Analyst at Culminate Consulting

Job Description

This role will report to the Risk Manager and work with the Manager and will be responsible for maintaining a complete debt collection portfolio, and for working with delinquent clients to resolve non-performing loans. The successful candidate will also be working with the credit to assess credit applications to identify suitability of affordability.

Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Recovering bad debts from delinquent debtors. 
• Working with the Risk Manager to assess credit applications 
• Perform detailed analysis on applications with reference to approved policies to assess suitability and affordability of applicants 
• Working with Credit Controllers to contact debtors to pursue payment. 
• Devising customized recovery strategy on a case-by-case basis 
• Making outbound collection calls to debtors. 
• Reducing the non-performing loans owed to a company. 
• Manage relationship with external collection agencies 
• Designing and negotiation payment plans for debtors 
• Following up with clients on previous payment arrangements. 
• Locating and establishing contact with debtors and guarantors. 
• Maintaining accurate, up-to-date customer account information. 
• When necessary liaising with Lawyers, Bailiffs, Enforcement agencies. 
• Negotiating settlements with clients. 
• Taking ownership of debt collection cases and collateral where required. 
• Maintaining appropriate and comprehensive records of all customer discussions. 
• Reporting daily, weekly and monthly progress against targets to Management 

Skills and Competencies

Debt Collection

• Knowledge of proper and ethical debt collection techniques.
• Ability to quickly build a picture of a customers’ personal circumstances and needs.
• Strong negotiating, counselling, and problem solving skills.
• Experience of collecting first and third party accounts.
• Working knowledge of Microsoft Office Suites Word, Excel and Access.
• Ability to be discreet while working with confidential information.
• Able to work well as a team and on own initiative.

Personal Skills:

• Strong attention to detail. Having a keen sense of urgency.
• Excellent listening ability and superb questioning techniques.
• Always accurate and on time in completing duties.

Areas of Expertise

• Debt Collection
• Issue Resolution
• Credit Analysis
• Negotiation

Qualifications/Requirements

• Minimum of Degree in Finance, Economics, Business Administration, Statistics, ICT etc. from a reputable University
• Customer relationship management skills
• Ability to work with little or no supervision
• Minimum of 2 years working experience in retail credit, risk and recovery.
• Problem Solving, Critical reasoning, detail oriented
• Excellent verbal, presentation and writing skills