Customer Care Officer at Audacious Business Concept Limited

Job Description

• We are looking for a driven Customer Service Officer to attend to customers’ complaints and need, attract and interact with targeted virtual communities and networks users
• The successful candidate will be joining our Creative Services Team.
• The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.

Responsibilities

• Resolve customers’ complaint via phone, email, mails or social media.
• Use telephones and social media platforms to reach out to customers and attend to their needs.
• Greet customers warmly and ascertain their complaints and needs.
• Assist with issues placing orders and exchanging goods.
• Improve customer service procedures, policies and standards for the organization and meeting with store managers to discuss possible improvements to customer service
• Collaborate with other departments (Social media specialist, sales etc) to manage reputation, identify key players and coordinate actions.

Requirements

• B.Sc/HND in Social Science and related discipline
• Proven working experience in Customer Service or related field
• Experience: 2 years
• Excellent consulting, writing, presentation and communication skills
• Demonstrable social networking experience
• Ability to negotiate resolution of complex inquiries and disputes
• Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving
• Positive attitude, detail and customer oriented with good multitasking and organizational ability
• Fluency in English
• Must be Female between 21-28 years of age