Knowledge Manager at Propcom Mai-karfi

PURPOSE

To coordinate and manage the Knowledge Management requirements of the Propcom Mai-karfi Programme and ensure that programme knowledge is duly generated, organised for ease of retrieval and shared to help with effective management of the programme.
SCOPE OF WORK

Manage the knowledge management activities of the programme ensuring progress and achievements are documented (to agreed formats where applicable), stored in an accessible manner and disseminated to relevant internal and external audiences (both at national and international levels) in an appropriate and timely manner and in conjunction with the Communications Manager.
SPECIFIC RESPONSIBILITIES

The Knowledge Manager will be responsible for the following:

• Manage the knowledge management hub of the programme to ensure that relevant documents are made available and kept up-to-date.
• Assist with the collation and dissemination of lessons learnt both internally and externally (in conjunction with the Communications Manager).
• Work closely with the Results Measurement, Technical team and Support team to provide support to programme management and implementation.
• Produce reports to document the results and achievements of the programme, in conjunction with the Communications Manager where appropriate.
• Assist the Communication Manager and other team members to develop case studies and other communication materials.
• Assist in the preparation of programme’s quarterly and annual reports.
• Work in close coordination with the Communications Manager to maintain an up to date knowledge of the external Branding requirements / guidance of Palladium and DFID Nigeria  in regards to external communication material.

WORKING RELATIONSHIPS

The Knowledge Manager will report to the Results Director and manage the knowledge management activities of the programme.   S/he will be expected to work closely with the Results Measurement, Communications, Support and Technical teams and foster good working relationships with them.

COMPETENCIES

Communication:

Confidently delivers tailored messages to various audiences using various media and tools. Asks insightful questions, validates the speaker’s feelings and points, and encourages the speaker; leaves the speaker feeling ‘heard’. Reports concisely and proactively with observations, analysis, and implications of the observations on project work and has the ability to present such findings to a variety of stakeholders in a concise and effective manner.

Teamwork:

Is capable of building trusted professional working relationships with others as part of the wider Programme Team; proactively assesses and manages trust with others. Identifies shared goals and develops effective strategies around those goals; follows-up on connections to catalyze positive relationships. Demonstrates neutrality and helps parties come to creative agreements and solutions, while keeping ownership with the parties. Is able to engage with colleagues to identify specific needs knowledge needs by offering specific, constructive feedback. Creates buy-in from colleagues to develop action plans; provides support, while ensure ownership is maintained by the colleague over the process

Organisation / Documentation:

Has a methodical approach to knowledge management, understands the how knowledge management is required to support technical delivery of the programme, through the provision of collected market information and programme reports, data and 3rd party reports Advises on individual staff to build their ability to keep good records and how to effectively share the same. Collects and arranges complex evidence within an overall filing / information retrieval architecture. Keeps records from fragmented sources coming from challenging environments and can retrieve the same information in an efficient manner. Is capable of delivering training to groups or on a “one to one” basis on knowledge management processes and procedures and mentors colleagues when required.

Critical Thinking:

• With colleagues and in consultation with his /her line manager tests out new ideas on an ongoing basis; often demonstrates creative thinking; uses innovative approaches in the execution of his /her work; actively searches for solutions beyond traditional boundaries.
• Makes time to reflect and codify learning; seeks out sources of learning; regularly adjusts actions based on comparing expected results against actual results; makes informed decisions based on lessons learnt.
• Proactively shares both successful and unsuccessful endeavours; actively identifies issues that may hinder effective knowledge management and devises means of minimizing these.

ESSENTIAL QUALIFICATIONS

The Knowledge Manager should have:

• A bachelor’s degree in Journalism, Business Management, Librarian Studies / Mass Communications or any other humanities.
• 1-2 years of work experience in an organisation with clear knowledge management requirements, with an international business or INGO would be advantageous    Good IT and Network skills set   Good written and spoken English.
• Experience reviewing and writing reports based on data and evidence and fragmented narrative reports.
• Experience in developing and publishing tailored and innovative communications material.
• Experience in implementing communications strategy in an international development programme along with colleagues will be advantageous.

LOCATION OF POST

The post is domiciled in Abuja however incumbent will be required to make frequent travels within Nigeria and particularly to the Northern part of Nigeria.

Applications are encouraged from all those who can clearly demonstrate the required skills and experiences, as well as a passion for development in Nigeria.