High Touch Sales Executive at Ntel Nigeria

Role Purpose

• To acquire and retain high value subscribers from HNIs and SMEs within allocated sectors and sales territories and ensure achievement of set targets

Key Role Responsibilities

• Responsible for sale of ntel mobile telephony products, devices and SME value propositions
• Identify and cultivate new prospects of high value HNIs and SMEs and ensure conversion in order to meet set targets for acquisition and revenue
• Build a rich pipeline of customers HNIs SMEs and Public organizations and ensure month on month growth of customer acquisition revenue and retention
• Maintain accurate and up to date sales records/documentation for assigned sector including prospect database, customer database and ensure regular update of the Pipedrive application
• Execute ntel Sales plan in alignment with business objectives
• Promote ntel customer value proposition to target markets through effective engagements and ensure product availability within the consumer reach
• Develop a contact strategy; create and maintain an account development plan for each of the allocated accounts/sectors
• Conduct research on potential customers and potential spend profile using the data mining systems and analyze industries to identify new prospects or opportunities
• Ensure resolution of customer complaints within approved SLAs and manage churn
• Ensure prompt weekly report of performance, market intelligence and competitor activities
• Prepare weekly and monthly sales status reports
• Meet or exceed revenue customer acquisition revenue, ARPU and retention targets

Minimum Requirements
Education:

• First Degree in Business Administration/Marketing or any relevant field
• MBA or Masters Degree in a related field

Experience:

• Minimum 4 years' experience including:
  • 2-3 years’ experience in field sales in a telecommunication environment
  • Proficient in the use of Microsoft office packages.

Professional Certification:

• Relevant Professional Certification from a recognized Body is desirable.

Competencies
Knowledge:

• Knowledge of product and competitive environment
• Sales and marketing management
• Detailed understanding of Telecommunication business
• Customer management

Skills / Physical Competencies:

• Communication skills
• Presentation skills
• Problem Solving skills
• Selling skills
• Analytical skills
• Results driven
• Attention to detail
• Strong numerical skills
• Strong negotiation skills
• Account management skills
• Networking skills
• Interpersonal skills

Behavioral Competencies:

• Customer/Client Focus
• Integrity
• Confidence
• Team player
• Courteous
• Resilience
• Extra-mile
• Adaptable
• Sound judgement and initiative

Quality / Technical Competencies:

• Computer & Information Technology Appreciation