Customer Relations Officer at Management Alternatives Limited

Reference Code: MAL/MTN ENTERPRISE SME-ENSDC/CRO007
Location: Enugu
Department: Reports to: Admin Manager

Summary

• Under the supervision of the Admin Manager, the Customer Relations officer will interact with customers to provide them with information to address their inquiries regarding organizations’ products and services.
• S/he will create new and maintain existing relationships for the organization, assist in sales and marketing of organizations’ products and services, targeting of clients, business analysis, decision making, monitoring, follow up and recovery of target group assigned with focus on creating new market and also entertain the needs of the customers and find ways to solve customers’ problems.

Essential Duties and Responsibilities

• Developing a good understanding of client, their industry, what they do and their work culture and environment
• Using sales, business development, marketing techniques and networking in order to attract and close business deals for the organization:
  • Business development and client relations
  • Market and product research analysis.
  • Customer product feedback & Competitors intelligence to know how we can improve
  • Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
  • Prepare customer service summary reports.
  • Ensures and provides quality service to both internal and external customers
  • Handle inbound customer service calls with professionalism.
  • Answer customer inquiries and follow through on requests.
  • Optimize the marketing of all company products.
  • Develop new accounts and maintain existing relationships.
  • Make outbound calls to business customers.
  • Identify risks in customer’s businesses and proactively work on mitigating the risks.
  • Other duties as assigned.

Education Qualifications, Experience, Skills and Competencies

• A first degree in business administration, marketing or related field
• Minimum of 2-3 years working experience in sales or customer service in telecommunication industry with demonstrable knowledge of sales or general marketing.
• Excellent communication and interpersonal skills.
• Skills in Follow up/Feedback on outstanding transactions.
• Good planning and organizational skills.
• The ability to understand and analyze sales figures.
• Be a good time manager
• Ba able to take initiative and be proactive
• Excellent knowledge of Microsoft Office suite
• Possess excellent writing skills
• Be friendly and wiling to proffer solutions
• Innovative and smart