Customer Care Officer at Foremost Radiology Consultants Limited (FRCL)

Job Description/Responsibilities

• Welcomes and attends to customers and directs them to the registration desk when appropriate.
• Maintains and manage customer files and database, Logs customers complaints, and acts to ensure prompt resolution.
• Respond to customer inquiries over the phone.
• Escalates major customer complaints that have not been resolved.
• Maintains effective relationships with existing and potential customers in the most efficient and professional manner.
• Records and saves all relevant hard and electronic copies of customers files.
• Documents customer's time in and time out and analyses them daily.
• Follow up on customers reports by ensuring that every film is printed, matched with their request forms and taken to the work station for reporting.
• All customers request form for the previous day must be completed, labelled and folded appropriately.
• Ensures that customer's that pick up their results fill the sign-out forms appropriately.
• Collates pending results by the close of business each day and ensure that these reports are attended to at the start of business by the following day.