Head of End User Support (EUS) at Rutotech International

Job Description

• Provide tactical direction to end users support ensuring that IT Operations services are aligned with expected targets.
• Assist with defining the unit’s work plans, policies, procedures and the overall governance framework intended to facilitate achievement of agreed service levels.
• Assist the Operations Director in communicating the unit’s direction and objectives to subordinate staff.
• Keep abreast of global and local best practice as it relates to the team/function’s activities.
• Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel to achieve the unit/function’s strategy.