Front Desk/Telemarketer at TTC Mobile

JOB RESPONSIBILITIES

Your main responsibility shall be to

• Take telephone and email enquiries on behalf of the company
• Generate sale lead from enquiries and convert same tsales
• Liaise and build relationships with prospects, with a view to converting them to customers
• Manage the affairs of the front office, direct incoming calls and persons to appropriate department
• Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up tdate.
• Dissemination of information regarding service delivery, date of commencement of classes, monies due for payment, etc.

JOB SPECIFICATIONS

• Academic and Professional: A University degree in ANY discipline.
• 1 - 2 years experience in IT service provisioning with emphasis on customer liaison.
• Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in IT, Telecoms or Training company

COMPETENCE

• Customer Relationship Management techniques.
• Service Level Management.
• Good Business Communication Skills.
• Good knowledge of I.T & Telecom Industry.
• Proficient use of computer and related applications
• Excellent telephony skills with the ability tlisten, question and explain.
• Basic Telecommunication concepts, principles and systems.
• Best Practices in Customer Care/Customer Relationship Management.