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  • Posted: Mar 13, 2017
    Deadline: Not specified
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  • TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery. Aside our reg...
    Read more about this company

     

    Front Desk/Telemarketer

    JOB RESPONSIBILITIES

    Your main responsibility shall be to

    • Take telephone and email enquiries on behalf of the company
    • Generate sale lead from enquiries and convert same tsales
    • Liaise and build relationships with prospects, with a view to converting them to customers
    • Manage the affairs of the front office, direct incoming calls and persons to appropriate department
    • Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up tdate.
    • Dissemination of information regarding service delivery, date of commencement of classes, monies due for payment, etc.

    JOB SPECIFICATIONS

    • Academic and Professional: A University degree in ANY discipline.
    • 1 - 2 years experience in IT service provisioning with emphasis on customer liaison.
    • Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in IT, Telecoms or Training company

    COMPETENCE

    • Customer Relationship Management techniques.
    • Service Level Management.
    • Good Business Communication Skills.
    • Good knowledge of I.T & Telecom Industry.
    • Proficient use of computer and related applications
    • Excellent telephony skills with the ability tlisten, question and explain.
    • Basic Telecommunication concepts, principles and systems.
    • Best Practices in Customer Care/Customer Relationship Management.

    Check how your CV aligns with this job

    Method of Application

    Qualified applicants should send CVs to info@ttcmobileworld.com. Only shortlisted candidates will be contacted and subsequently invited for Interview.

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