Revenue Assurance & Treasury Analyst at e.Stream Networks (Nigeria) Limited

Job Purpose

• This role oversee the Retail Cashiers, Accountant and Billing/Revenue Executive, ensuring that invoices are raised, billing and revenue collection activities are conducted in an efficient manner and also the Withholding tax receipt are promptly collected.
• Ensures cash/ debt are recovered in due course. Also saddled with the responsibilities of revenue and profitability complete assurance of revenue and to minimize leakages.

Duties and Responsibilities
Strategic Insight and Integration:

• Provide input into Revenue Assurance strategy aligned with the overall Company Strategy
• Prevention of revenue leakages with proactive and reactive checks
• Manage business stakeholders and coordination with various centres to resolve issues
• Develop and Implement end to end controls methodology for all products/services relating to all revenue streams
• Champion Revenue leakages issues across services rendered by influencing and engaging key stakeholders on activity & resources requirement needed to drive revenue maximisation

Technical / Analysis and Problem Solving:

• Provides statistics such as the number of accounts billed or invoiced, the total revenue, and the number of records that were successfully billed or failed to be billed.
• Provide feedback and analysis to the Head of Department in regards to variances and potential impact to the company's profit or loss
• Investigation and communication with both internal and external customers regarding collection of Debt
• Ensures Reconciliation is done on any area of discrepancies between customers and the company
• Evaluate debtor's ability to pay their debt by analysing the financial situation, as well as other important information is picked out. This information will be used to encourage payment in full, or as necessary negotiate an appropriate payment arrangement that the debtor can afford. Schedule other times to contact the debtor again until final payment is made.
• Ensure revenue is promptly received on due dates
• Oversee Raising invoice for clients
• Ensure timely distribution of invoice to clients.
• Ensure all clients remain informed on their outstanding debts and deadlines
• Ensure Receive payment by cash, check, credit cards, or automatic debits are correctly accounted for.
• Put in place measure that ensures Calculation on total payments received during a time period, and reconcile this with total sales are deposited accordingly
• Ensures Process Products returns and exchanges and escalate adequately
• Ensure preparation of periodic reports for decision purposes

Leadership:

• Ensuring targets are met by prioritizing the workload and allocating resource in the most effective manner
• Providing training and assistance to new joined cashier
• Assist in Leading and motivating team members - encouraging them to deliver quality results
• Interpersonal, Relationship Management & Collaboration
• Liaising with colleagues on all aspects revenue assurance
• Ensure good working relationship with financial institutions
• Support in providing coaching and mentoring for employees in the department

Communication:

• Deliver periodic and regular reports to Head of Department on receivable performance
• Protects organization's value by keeping information confidential.
• Deliver periodic and regular reports to Head of Unit on performance with regards to the implementation of the strategic goals

Customer Focus:

• Handle customer complaints and derive insights for closure of issues
• Management of over, under and incorrect charging of customers services
• Adhere to SLAs as defined for providing periodic data and receiving periodic data as signed off with relevant stakeholders
• Plan, direct and supervise debt schedule by ensuring proper receivables collected as at when required

Financial Management:

• Ensure the tracking of Revenue Streams for proper inflow keeping the company afloat

Requirements
Education & Work Experience:

• Bachelor's Degree in Accounting, Finance, Economics or related field
• Minimum of 5-7 years work experience in a related role.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Global or local certification (ICAN, ACA)
• Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
• Multitask oriented, organized, set priorities and meet deadlines
• Strong Analytical & Problem Solving Skills
• Management Information
• Financial Systems
• Leadership
• Customer Service
• Listening, Negotiation & Persistence
• Relationship & People Management

KPIs:

• Savings on operating cost
• Withholding Tax Administration
• Zero tolerance for invoice errors/dispute
• Improve cash forecast accuracy
• Reduce Bad Debt