Jobs at e.Stream Networks Limited

Job Purpose

• This role oversee the Retail Cashiers, Accountant and Billing/Revenue Executive, ensuring that invoices are raised, billing and revenue collection activities are conducted in an efficient manner and also the Withholding tax receipt are promptly collected.
• Ensures cash/ debt are recovered in due course. Also saddled with the responsibilities of revenue and profitability complete assurance of revenue and to minimize leakages.

Duties and Responsibilities
Strategic Insight and Integration:

• Provide input into Revenue Assurance strategy aligned with the overall Company Strategy
• Prevention of revenue leakages with proactive and reactive checks
• Manage business stakeholders and coordination with various centres to resolve issues
• Develop and Implement end to end controls methodology for all products/services relating to all revenue streams
• Champion Revenue leakages issues across services rendered by influencing and engaging key stakeholders on activity & resources requirement needed to drive revenue maximisation

Technical / Analysis and Problem Solving:

• Provides statistics such as the number of accounts billed or invoiced, the total revenue, and the number of records that were successfully billed or failed to be billed.
• Provide feedback and analysis to the Head of Department in regards to variances and potential impact to the company's profit or loss
• Investigation and communication with both internal and external customers regarding collection of Debt
• Ensures Reconciliation is done on any area of discrepancies between customers and the company
• Evaluate debtor's ability to pay their debt by analysing the financial situation, as well as other important information is picked out. This information will be used to encourage payment in full, or as necessary negotiate an appropriate payment arrangement that the debtor can afford. Schedule other times to contact the debtor again until final payment is made.
• Ensure revenue is promptly received on due dates
• Oversee Raising invoice for clients
• Ensure timely distribution of invoice to clients.
• Ensure all clients remain informed on their outstanding debts and deadlines
• Ensure Receive payment by cash, check, credit cards, or automatic debits are correctly accounted for.
• Put in place measure that ensures Calculation on total payments received during a time period, and reconcile this with total sales are deposited accordingly
• Ensures Process Products returns and exchanges and escalate adequately
• Ensure preparation of periodic reports for decision purposes

Leadership:

• Ensuring targets are met by prioritizing the workload and allocating resource in the most effective manner
• Providing training and assistance to new joined cashier
• Assist in Leading and motivating team members - encouraging them to deliver quality results
• Interpersonal, Relationship Management & Collaboration
• Liaising with colleagues on all aspects revenue assurance
• Ensure good working relationship with financial institutions
• Support in providing coaching and mentoring for employees in the department

Communication:

• Deliver periodic and regular reports to Head of Department on receivable performance
• Protects organization's value by keeping information confidential.
• Deliver periodic and regular reports to Head of Unit on performance with regards to the implementation of the strategic goals

Customer Focus:

• Handle customer complaints and derive insights for closure of issues
• Management of over, under and incorrect charging of customers services
• Adhere to SLAs as defined for providing periodic data and receiving periodic data as signed off with relevant stakeholders
• Plan, direct and supervise debt schedule by ensuring proper receivables collected as at when required

Financial Management:

• Ensure the tracking of Revenue Streams for proper inflow keeping the company afloat

Requirements
Education & Work Experience:

• Bachelor's Degree in Accounting, Finance, Economics or related field
• Minimum of 5-7 years work experience in a related role.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Global or local certification (ICAN, ACA)
• Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
• Multitask oriented, organized, set priorities and meet deadlines
• Strong Analytical & Problem Solving Skills
• Management Information
• Financial Systems
• Leadership
• Customer Service
• Listening, Negotiation & Persistence
• Relationship & People Management

KPIs:

• Savings on operating cost
• Withholding Tax Administration
• Zero tolerance for invoice errors/dispute
• Improve cash forecast accuracy
• Reduce Bad Debt

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Job Purpose

• This job role is responsible for achieving maximum sales profitability, growth and account penetration within an assigned Territory and/or market segment by effectively selling the company's products or related services.
• Contacts and secures new business accounts/customer while achieving the set sales target per time.

Duties and Responsibilities
Strategic Insight and Integration:

• Work with the Corporate Sales Manager and contribute to develop and implement corporate sales vision, strategies/plan, models and policies.
• Contribute to the design of the road map on how to drive sales and revenue for the corporate business
• Maintain up-to-date professional and technical knowledge on current and future technologies and industry trends
• Effective and timely planning of resources - human and material towards achieving set sales and revenue target and budget.

General Expectations:

• Solution Provider - Executes task in relation to tactical plans
• Problem Solver - Learns from others and draws on past experience to solve challenges
• Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement

Technical / Analysis and Problem Solving:

• Actively acquire new contacts and nurture existing ones, turning them into long-term relationships
• Maintain sales volume, product mix, and selling price by being current with supply and demand, changing trends, economic indicators, and competitors.
• Recommend adjustments in selling prices by monitoring costs, competition, and supply and demand.
• Give weekly sector report

General Expectations:

• Results Achiever - Delivers individual results and support team objective
• Operationally Astute - Organizes work to deliver on daily priorities and plans

Interpersonal, Relationship Management & Collaboration:

• Collaborate with the product development team to provide top quality service engagements for larger or strategic customers during the pre-sales process.
• Provide input to costing and realistic pricing of all company product for the corporate customers

Communication:

• Provide regular important update to the Team Lead
• Seek and provide useful feedback to the Team Lead
• Generate and submit periodic report of sales activities to the Team Lead Corporate Sales and to the Sales Manager for informed decision making

Customer Focus:

• Identify customer needs and suggest appropriate service/solution to meet the need
• Provide platforms to receive customers; feedback
• Ensure prompt resolution of customers; complaint

Requirements
Education & Work Experience:

• Bachelor;s Degree in Marketing, Business Administration, Sciences, Electronic / Telecoms Engineering is preferred
• Minimum of 3 years of relevant work experience
• Work experience in an ISP company is an advantage.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Relevant Certification (e.g. NIMN)
• Negotiation Skill
• Consultative Selling
• Digital Marketing
• Presentation
• Business Communication
• Market Research
• Relationship & People Management

KPIs:

• Growth in subscriber;s base
• Growth in revenue generation from new subscribers
• Growth in revenue from existing subscribers
• Create high level customer satisfaction
• Strict compliance to eStream ISO 9001 Procedures

Working Conditions:

• The incumbent may be required to travel out of station often.

Physical Requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.