Hotel Receptionist at Janchine Nigeria Limited

Location: Ikeja, Lagos

Job Duties
As a hotel receptionist, your main duties would include:

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
• Completing procedures when guests arrive and leaves.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items).
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems

Qualifications

• Minimum of 2 years experience as a Hotel receptionist.
• Excellent written and spoken communication skills.
• Strong customer service skills.
• Friendly and professional telephone manner.
• Ability to adapt to different guests.
• Patience and tact.
• Ability to stay calm under pressure and look after several things at once.
• Good problem solving skills.
• Ability to use computerized technology.
• Methodical approach to your work.
• Accuracy and attention to detail.
• Minimum of OND/HND