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  • Posted: Jan 6, 2017
    Deadline: Jan 20, 2017
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We commenced business in 2012 and within that time, and with a highly experienced staff, we have demonstrated our capability as a go-to agency for top-notch marketing solutions.
    Read more about this company

     

    After Sales Front Desk Officer/Receptionist

    Job Description

    • Deal directly with customers either by telephone, electronically or face to face
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Provide pricing and delivery information
    • Perform customer verifications
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Manage administration
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

    Method of Application

    Applicants should send their application and CV's (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to: yinka@firstkatalystmarketing.com

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