Account Manager - Healthcare at GE - General Electric

Role Summary/Purpose

• Proactively develop & implement One GE Healthcare sales strategy by creating and sustaining strategic relationships/alliances with their Strategic Accounts at the zone level, such as hospitals (large or individual) or hospital groups, government bodies or Group purchasing organizations, thereby creating growth for GE Healthcare (GEHC).
• This role is based in Lagos, but you may be responsible for the development of new business opportunities for new products or emerging areas.

Essential Responsibilities

• Achieve sales/orders targets for GEHC sales in assigned one GEHC accounts/territory while being within the budget allocated.
• Target, get access, builds relations, develop a business strategy and maximize business opportunities for all GE Healthcare businesses, products & services within allocated accounts/territory. Represents 1GEHC and acts as a primary customer point of contact in the allocated accounts/territory.
• Proactively build network with government bodies and Key Opinion Leaders as well as deep understanding of healthcare structure/players in assigned territories/accounts.
• Coordinate indirect deals for multimodality projects and aim at maximizing share of direct deals within his territory/accounts.
• In Cooperation with Modalities and Marketing drive One GE Healthcare marketing events in assigned territory. Be aware of segmentation and targeting in HCS, and apply relevant product benefits to each client’s segment. Analyze market trends, competition and accounts to develop a business plan and strategy that creates new business opportunities for all GE Healthcare products & services. Provides on-going feedback to management, modalities, services and marketing.
• Leverage Product Sales Specialists, Account Managers, Service and other Company resources to provide necessary technical equipment, service or clinical content to customers. Coordinate One GE Healthcare team on strategic accounts in order to deliver solutions that meet or exceed customer expectations.
• Develop & implement GTM plans with Zone cross functional teams to achieve results through effective project proposals, negotiations, and contracts. Grow the share of wallet in assigned accounts (GE’s share of customer investments in Capital and Operational expenditures).
• Develop & maintain a high level of customer satisfaction through consistent high quality interactions with customer management, drive customer R-NPS on their accounts.
• Build long term strategic alliance with portfolio of accounts to continue to add value.
• Promote Service offerings, identify and escalate commercial service needs.
• Pro-actively monitor and escalate service issues to drive customer NPS.
• Follow GE policies, procedures and Operating Mechanism. Proactively participates in company initiatives depending on organizational needs and as directed by management. Ensure knowledge of and compliance of integrity and company policies.
• Geographic scope: Zone (could be a territory within Zone)

Qualifications/Requirements

• Minimum 7 years of sales experience
• 2 years managing large government/commercial accounts
• Demonstrated ability to work directly with Hospital CEO, CFO, etc.
• Demonstrated executive level relationship building
• Demonstrated GE Healthcare Network Experience
• Previous experience selling GEHC Equipment or other medical equipment/devices
• A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time without any restriction in Nigeria

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics Leadership and Team Building skills

• Contract Compliance Experience
• Negotiating Skills
• Healthcare Finance Experience
• Strong Process Management Skills
• Demonstrated Computer skills with special emphasis upon Excel and PowerPoint
• Strong writing skills (letters, e-mails, business plans, etc)