Collector, Tele-Recoveries at Standard Chartered Bank

Job ID: 522362
Location: Victoria Island, Lagos
Job Function: Risk
Regular/Temporary: Permanent

Job Description

• Contacting delinquent loan customers to negotiate payment schedules that are acceptable to both parties.
• Contact through telephone, letters, and indirectly through collection agencies and attorneys.
• Negotiating & attaining acceptable payment arrangements with clients for accounts queued /allocated to collector.
• Preparing Reminder/Warning letters and/ E-mails to customers
• Recording excerpts of customer interactions made on WCS/CACs
• Ability to identify ,analyse and forecast delinquency trends noticed in assigned buckets
• Carrying out basic account reconciliations and explanations  required to satisfactorily close out customer queries or complaints with minimum supervision..
• Chasing late payments, following up on promises to pay/ insurance company for claims where applicable
• Tracing debtors who skip/change employment without informing the bank.

Qualifications and Skills

• Minimum of a second class Degree from a reputable university
• Well organised with minimum supervision
• Ability to work to deadlines
• Good negotiating skill
• Highly numerate
• Ability to multi task
• Computer skills