Senior Account Manager at NCR Corporation

Position Summary & Key Areas of Responsibility

• Position responsible for identifying and targeting opportunities across existing and new prospects.
• May gain exposure to global accounts; Partners with other business units to expand cross-sell opportunities; Leads account planning and opportunity planning sessions
• Responsible for maintaining and growing file value and serving as the principal FSD SS representative ensuring the highest level of customer service and support to NCR major accounts;
• Also responsible for demand creation of NCR SS for existing and new accounts within an assigned;
• Provide subject matter expertise and support for all SS sales campaigns into targeted accounts
• Responsible for customer relationships ensuring that all customer requirements are identified and met driving volume and growth into these user accounts;
• Key interface or liaison between the customer, sales support teams, the factory, product management and other internal resources with regard to FSD-SS sales and services issues for current customers;
• Position requires strong relationship management and carries the responsibility for the customer's satisfaction with NCR
• Ensure that key customer accounts continue to thrive in a partnership with NCR;
• Responsible for any prospect opportunity within their assigned account base in order to advance the business opportunity for new solutions as identified by the region
• Schedules and conducts regular customer meetings to discuss customer-specific issues, review FSD (Financial System Division)/WCS (Worldwide Customer Services) performance/value, ongoing projects and rollouts, and to position new solutions and insure that all outstanding invoices are current;
• Continually seek to build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of the customer's requirements and addressing customer issues, escalating them, as necessary, to the appropriate internal parties in order to drive them toward resolution
• Continually fill the pipeline with qualified opportunities and execute winning sales campaigns to deliver quarter on quarter growth from those opportunities
• Obtains customer or industry information that assists in responding to customer's needs and requirements;
• Capitalizes on industry knowledge and customer contacts to uncover future business opportunities; Responds to competitive threats in order to maximize FSD's customer retention