Programme Manager at Riders For Health

Roles/Responsibilities

• Manage programme delivery in-country, implementing the agreed programme plan
• Manager supply logistics and it deliverables
• Escalate new programme risks to PMO
• Communicate programme status to the steering group using monthly highlight reports
• Are accountable for making sure all products (deliverables) produced meet the specifications of the product descriptions as signed off by PMO
• Ensure and encourage teamwork and team spirit through the facilitation of proper communication, removal of barriers to communication and the creation of a working environment conducive to premium performance
• Ensure that the good name, reputation and image of Riders for Health are constantly upheld and enhanced
• Support the country director in ensuring that the in-country organisation functions efficiently
• Ensure that the mission and vision of Riders for Health are always maintained and upheld
• Participate in the formulation of policies and plans for the entire organisation through the country director
• Support the country director in helping the programme to grow
• Contribute to partnership development through the identification, targeting and cultivation of relationships with appropriate health-focused organisations by marketing our services and securing vehicle management contracts
• Manage existing partner relations, with regular and scheduled feedback, to ensure continued success – financially and operationally
• Deliver presentations to partners as required
• Ensure that the programme remains financially viable through the careful research of the financial backing of potential partner before relationships are developed
• Line-manage any partnership (and other?) staff as required to ensure they are meeting the overall programme plan and developing in their individual roles (this relates to people management skills below)
• participate in the growth and development of Riders for Health internationally
• To work with FM (plus CD & OM) to develop the programme budget.
• To ensure there is a strong link between programme activities, deliverables and budgets.
• To work with the FM to ensure the timely production of monthly financial reports

Competencies & Qualities

• A confident and articulate communicator with the ability to consistently motivate a team and manage relationships in order to maintain internal and external stakeholder engagement
• A truthful but tactful communicator who considers their audience when speaking or writing to people
• A mediator and a diplomat, skilful at resolving conflict and finding ways to keep everybody motivated
• Able to identify people’s motivations and negotiate skilfully
• Open and friendly, with an approachable persona
• Understanding when approached with a problem
• Fluent in spoken and written English
• Able to work effectively and sensitively in a multicultural environment
• General management
• Disciplined, with strong organisational and administrative skills
• Skilled in time management and prioritisation
• Skilled in people management
• Skilled in accurate budget management

Analysis & Clarification

• Able to ask the right questions and make the necessary distinctions to clarify confusing situations
• Able to analyse and develop business processes
• Able to present a complex plan or set of requirements simply
• Able to step back and see the big picture as well as the details
• Able to distinguish when to push boundaries, and when to re-scope work – you have a common sense approach
• Able to understand the reasons why stakeholders, clients and team members behave in certain ways – and are able to deal with their behaviour

Relationship Management

• Proactive in your attitude towards collaborating with different organisations and partners
• Able to network and leverage contacts made
• Able to influence others both inside and outside the organisation
• Results delivery
• Strongly motivated to maintain high levels of personal and team performance in challenging and time-pressured situations
• Energetic, resilient and results-oriented
• Flexibile and fast learner
• A quick, relentless, and versatile learner who can analyse both successes and failures and learn from the experience

Experience & Knowledge

• Able to lead a team of people to deliver clear goals
• Able to demonstrate the ability to organise, plan and prioritise a range of administrative duties
• Experienced in a general administrative and supervisory role
• Experienced in managing small teams of people
• Able to demonstrate a good working knowledge of budget planning and management
• Able to demonstrate a good working knowledge of reporting requirements
• Experienced in managing and maintaining internal and external stakeholder relationships
• Competent in MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook or similar
• Able to demonstrate a working experience of programme management
• An understanding of vehicles and that they need to be maintained

Beneficial

• Able to demonstrate experience of local and national government processes and procedures
• Able to demonstrate knowledge of in-country public health care delivery
• Able to demonstrate knowledge of fleet management
• Able to demonstrate knowledge of the monitoring and evaluation of health impact
• Able to demonstrate knowledge of programme management methodologies

Requirements

• A licensed pharmacist with a minimum of 5 years progressive job experience in a relevant field
• Work experience in an NGO
• Previous supply logistics experience
• IT literacy and able to handle electronic data
• Commercial awareness and numeracy problem-solving and decision-making skills plus the ability to think laterally while also offering creative solutions
• Credible commitment to international humanitarian or development work
• Technical knowledge to carry out the duties and responsibilities of the post.
• Proven ability to provide support, guidance and training to colleagues
• Communication and reporting skills (verbal and in writing).
• Experience of working in a cross-cultural environment and in insecure or complex environments.
• Ability to work to deadlines with good prioritisation and time management skills.