Front Desk Officer at S&S Hotels and Suites

Job Details

• Serve visitors by greeting, welcoming, and directing them appropriately;
• Notifies company personnel of visitor arrival
• Maintains security and telecommunications system.

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• File and maintain records.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Hear and resolve complaints from customers or the public.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Keep a current record of staff members' whereabouts and availability.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.

Qualifications/Requirements

• Minimum of OND/HND in any relevant field.
• Must be able to work with little or no supervision.
• Effective communication skills.
• Must be a computer literate.
• Problem solving skills.
• Good verbal reasoning, written and presentation skills.