Executive Assistant at Hewlett Packard - HP

Description

• Compiles and reviews reports detailing performance indicators, sales trends, and other sales data related analysis.
• Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
• Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
• Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
• Handles a limited number of customer accounts that are highly complex with strategic importance.
• Supports solutions that impact other departments.
• Facilitates compliance requirements.
• Schedules and supervises executive appointments, meetings & events.
• Ensures key office logistics and maintains records.

Qualifications

Education and Experience Required

• A university degree (Bachelor) or equivalent.
• Typically 4+ years experience in a customer service role.

Knowledge and Skills Required  

• Excellent communication skills. Fluency in English.
• Advanced knowledge of internal processes and policies.
• Solid understanding of local legal compliance issues.
• Advanced problem-solving and analytical skills.
• Strong teamwork skills.
• Advanced time management skills.
• Demonstrated project management skills.
• Developing mentoring and coaching skills.
• Extensive expertise in all MS Office Application.
• Strong sense of confidentiality and responsibility