HR Manager, West Africa at Control Risks

Type of Engagement: Full Time
Department: Human Resources
Manager: Country Operations Director and dotted line to HR Manager, Europe & Africa

Job Purpose

• Responsible for delivering a consistent and credible HR service to the business, providing advice and actioning requests.
• Provides support to the business across a range of HR matters and projects, taking ownership for delivery where required.
• This is a demanding role that requires a proactive and professional approach and the ability to work well under pressure, whilst maintaining a high attention to detail and accuracy.

Tasks and Responsibilities
Generalist HR:

• Build strong partnerships with local management team to effectively leverage knowledge, expertise and systems to broker and deliver HR solutions that add value to the business.
• Establish and continually enhance the Control Risks "Local Content Plan to ensure various regulations and requirements are adhered to and surpassed
• Manage any employee relations issues and contractual and employment issues, escalating where necessary to the relevant Management and HR Manager, EurAf.
• Provide guidance and coach managers on a range of people issues.
• Work with HR Manager, EurAf on all issues relating to international moves, including package construction and working through taxation and immigration issues.
• As required, implement business change initiatives, including redundancies, restructures and change of terms and conditions where appropriate.
• Support the delivery of the HR calendar i.e. performance management cycle, salary & bonus review.
• Work with Management Team and London based Europe & Africa team to understand business strategy and requirements to support in delivery of HR priorities including ad hoc projects.
• Perform other duties as required

Recruitment:

• Advise and manage the recruitment process for key staff members

Operational HR:

• Accountable for all HR Operations processes ensuring a great customer experience by delivering an efficient and accurate service
• Identify practical solutions in reviewing and recommending process& policy improvements, ensuring business requirements are met as well as HR best practice.
• Oversee all employment processes managed within the local Operations team i.e. employment screening, immigration, work permits, visa's, file maintenance, letter production.

Knowledge and Experience
Essential:

• Proven experience of operating successfully in generalist HR role in a fast-moving, professional and commercial environment.
• Strong employee relations experience with the ability to offer commercial solutions.
• Proven experience of managing a broad range of operational HR issues including employee relations and international moves.
• Knowledge and application of Nigerian employment law, regulations and compliance.
• Experience of coaching managers on the full range of generalist HR areas, including performance management, remuneration and organisational change.
• Evidence of tracking and improving service performance in a fast-paced customer-focused environment
• Previous experience managing stakeholders at all levels.
• Previous experience using HR Information Systems
• Nigerian Citizenship or ability to live and work in Nigeria without restriction.

Preferred:

• Experience of working in a professional services / consulting organisation(s)
• Experience of working in a matrix structure
• Experience of implementing Local Content Initiatives
• Experience of working within an international environment

Qualifications and Specialist Skills

• Degree qualified in Business Administration, Human Resources, Industrial Relations or other HR-related disciplines
• Able to communicate, network, engage with and influence people at all levels of the organisation, building strong working relationships with managers.
• Able to address issues constructively by providing independent, professional, objective and commercial advice.
• Able to demonstrate a high level of credibility, integrity, resilience and customer service.
• Able to offer the business pragmatic yet workable solutions.
• Highly collaborative, enabling a working partnership with the HR team and the business generating enthusiasm and commitment from others.
• Personal credibility - operate without vested self-interest. Consistently offer quality advice, counsel and insight.
• Demonstrate sound judgment and discretion.

Competencies
Solutions Focused:

• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
• Be prepared to make decisions and effective implementation of those decisions, and translate decisions into effective actions and implementation
• Acts decisively and make difficult decisions even if unpopular
• Implements plans to ensure objectives are achieved or exceeded; focuses on delivery.
• Shows and encourages a determination to achieve high standards

Client Centric:

• Builds strong relationships , through common goals, individual contribution and support in times of need

One Firm:

• Builds strong relationships , through common goals, individual contribution and support in times of need

Personal Effectiveness:

• Operates effectively and with resilience in changing or ambiguous situations, contributes to changing environments, and actively assists those around them to adapt

Behaviour:

• All employees are expected to display behaviours reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.