IT Officer at Somotex Limited

Minimum Qualification

Degree in Information Technology 

Required Experience

2-5 years 

Responsibilities:
This role is responsible for overseeing IT related queries for the Group in Nigeria and ensure effective communication are in place, also to provide IT support to the organization.

- Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers and Mobile phones.
- Maintain, update and track IT Assets according to the defined processes (Computers, Printers, Monitors, data accessories, Software, Network, and Server etc.)
- Provide training to end users (Induction training, SharePoint, including required adhoc training. 
- Ensure that Support tickets are handled according to defined support concept and support processes
- Provide feedback on areas that require further improvement within the department
- Assist the IT operation team in daily operation.
- Ensure that all software and Hardware are used according to external and internal rules.
- Oversee Network services related to organization operation with IT and Network team
- Prioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT

Requirements

• Bachelor Degree in a related field
• Must have 2+ Years IT professional experience.
• Strong knowledge about Workplace services
• Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures
• Strong Knowledge about IT Service Management and IT support processes with focus on Service request, Service Catalogue, Incident, Problem, Asset and Change
• Strong Knowledge about how to use and utilize WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office applications
• Strong knowledge about Services delivered by IT Enterprise operation
• General good knowledge about IT infrastructure, hardware and software
• Good knowledge about Project Management
• Very Broad knowledge of IT Systems and IT Solutions
• Strong problem Management knowledge and actively perform the role as Problem Analyst