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Job Description:
The duties and responsibilities of the manager would be
· planning and organising accommodation, catering and other hotel services;
· promoting and marketing the business;
· managing budgets and financial plans as well as controlling expenditure;
· maintaining statistical and financial records;
· setting and achieving sales and profit targets;
· analysing sales figures and devising marketing and revenue management strategies;
· recruiting, training and monitoring staff;
· planning work schedules for individuals and teams;
· meeting and greeting customers;
· dealing with customer complaints and comments;
· addressing problems and troubleshooting;
· ensuring events and conferences run smoothly;
· supervising maintenance, supplies, renovations and furnishings;
· dealing with contractors and suppliers;
· ensuring security is effective;
· carrying out inspections of property and services;
· ensuring compliance with licensing laws, health and safety and other statutory regulations.
Minimum Qualification:
Knowledge & Skills:
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