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In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the...
JOB PURPOSE
 Drive deepening activities with qualified and potential clients with full range of BC products, continuous analytics support and collaboration with business specialists; meet clients as required [quarterly]
 Acquire and activate new clients referred from ETB clients directly to BC RM/Team
 Maintain integrity of clients credit portfolio through monitoring, early action and remediation actions
KEY RESPONSIBILITIES
• Relationship Deepening by reaching out to and engaging HVBC & hidden larger businesses
• Acquiring from ETB client Referrals [MGM]
• Create analytics backed next best conversations
• Analyse and review quality of potential business to ensure maximum profitability.
• Maintain accurate and up-to-date records of all actual customer interactions. [Meet at least once a quarter]
• Support clients business by processing and delivering on all client initiated needs which include assets needs
• Migrate customers to digital channels [ensure training happens for active usage]
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
• Responsible for delivering a service to customers that matches the Bank’s brand promise
• Complete /conduct KYC/CDD as due
KYC/AML Clause
Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
KEY RELATIONSHIPS Internal:
 Marketing on new and continuing initiatives
 Team Leader and Branch Manager on performance and service issues impacting BC customers/location
 Branch departmental, credit and GT&O managers and Branch Operations for SME customers' account opening, servicing and administration
 Product Development and Analytics – product review, development, implementation and analytics
 SBIM for scorecard and sales KPIs
 Sales support teams [WM, Treasury & Trade]
EXPERIENCE/KNOWLEDGE
REQUIRED
• Good first degree. Professional certifications could be an advantage
• Market and competition knowledge
• 3-6 years experience. Portfolio focused more on liability and base asset clients
• Good working knowledge of Businesses, financials and BC banking products.
COMPLEXITY/JUDGEMENT
• Complexity in client engagement [negotiation, presentation, etc] stakeholder management, time management
FREEDOM OF DECISION MAKING
• Many day-to-day decisions regarding customers (not credit).
• Significant latitude in managing and prioritising workload.
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