STATION MANAGER at Arik Air

Job description

OBJECTIVE

To ensure efficient and superior service is provided to our passengers through the supervision of a competent airport team of customer service agents.

KEY RESPONSIBILITIES

• Coordinate all aspects of the station’s operations through the supervision of a team of Duty Managers.
• Ensure a safe, punctual, efficient and smooth operation at all times.
• Plan, assign, manage and review the work of staff engaged in various activities in the station.
• Resolve a wide range of operational problems including passengers’ complaints and requests.
• Make recommendations regarding staff hiring, training, discipline, promotions and conduct performance appraisals.
• Represent Arik Air at all airport related functions/meetings and liaise with the relevant government agencies.
• Analyze and make recommendations for improved services and operations.
• Verify and approve all station related invoices and prepare reports and statistics for management.
• Ensure all Arik Air manuals are updated and complied with at all times including the regulations and procedures of regulatory bodies.
• Perform other duties as appropriate and within the station manager’s competence as required from time to time.
• Provide leadership and guidance to the ground handling agents and Arik Air staff
• Represent Arik Air at all airport related functions and liaise with airport authority and governmental offices,
• Performs other duties asked by company if required    

PERSON SPECIFICATIONS

• Qualifications / Education: A Bachelor’s degree in any discipline. Certificates in airport related functions desirable.
• Experience: Extensive and proven experience in a similar role.
• Skills / abilities: Effective written and oral communication skills, strong leadership and customer service skills, proven analytical skills, achievement drive, proactive, a team player, adaptable to different situations, knowledge of Microsoft Office suite.
• Knowledge: Extensive knowledge of airport operations, aviation rules and regulations, understanding of cultural issues and requirement for professional development.  

WORKING RELATIONSHIPS

The Station Manager would be expected to interact with amongst others:

• OCC Manager / Supervisor
• Catering Manager / supervisor
• Fueling Officers
• Maintenance Manager
• Manager of the Handling Agent
• Heads of Government Agencies
• Managers of other airlines