Head of Retail Products at Standard Chartered Bank

Job Description
• Responsible for executing the country agenda on P Loans, Mortgage, Credit Cards, Retail Deposits, Cash Management and Trade Working Capital (TWC) products to deliver sustainable growth across all Retail Products.
• Responsible for growing market share and increasing client level profitability by supporting new acquisition and relationship teams and portfolio management of all Retail Products based on client needs
• Achieve the Revenue, Balance Sheet, Product Margins and Loss adjusted Returns as per budget
• Ensure consistent Service and Product delivery on client propositions as per budgeted benchmarks by indentifying challenges related to (a) products and processes design, for resolution by Retail Product team in the region & centre and (b) process execution within Sales, Operations and Service teams, for resolution in country with the relevant stakeholders.
   
Key Roles & Responsibilities  
Business Performance
• Implement and commericalise global standard Product program for all retail products [P Loans, Mortgage , Credit Cards, Retail Deposits, Cash Management and TWC products] in Nigeria.
• Collaborate effectively with the Segment teams, Client Acquisition and Relationship teams and CIC/ TB to leverage the eco-system and help deliver budgeted Balance Sheet and NFI targets
• Execute global standard Product Optimization strategies to deliver Product level RoRWA
• Implement the integrated product segment strategy to launch/re-launch the program value proposition and specific enablers and track program performance along with the segment team
• Optimize fees and charges to create value for clients in line with TCF principles
• Ensure scorecard alignment with product strategy through active participation in the RCIC
• Support RC academy for the development of appropriate training content for the acquisition, relationship and service teams
• Responsible for Portfolio health on relevant products – delivery through regular engagement with Risk teams in country, region and group to track portfolio performance (through lead indicators) and taking necessary actions to ensure loan impairment is within approved and acceptable limits.
• Responsibile for ensuring governance and controls around Lending products are in line with CAD and global PPG. In particular ensuring that there there is a documented and standardised process with credit policy oversight on collateral management for secured lending products and recovery of instalments for Deduction at Source Programs across markets
• Manage approval rates for all lending products in conjunction with the Client Acquition, Relationship and CI teams

Product & Service Delivery
• Have oversight and ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfillment of products through engagement with relevant stakeholders involved in executing the standard process to ensure we deliver a seamless client CVP
• Complaints & Client Experience: Collaborate closely with the CEPG teams to Identify gaps and design failures in existing process and products and work with global and regional product teams to solve for endemic design issues to improve overall product and Service delivery

Product Launches & Product Maintenance
• Execute the global Product standardization and Product rationalization agenda across Lending Products
• Work with segment and frontline teams to identify client needs and launch existing global product solutions to meet these needs. In the absence of existing global solutions work with the regional team to have the relevant proposition developed as a global solution for implementation

Governance
• Manage compliance of PPGs & CADs
• Ensure compliance to Group & Country AML and CDD policies.

Key Relationships:
• Country Exco
• Regional and Country Credit Policy, Underwriting teams, Client Acquisition and relationship teams
• Country Segment, Product teams and Product Head for Africa region
• Country and Regional RC Head
• Regional and Group teams (Products, Segments, CEPG, Operations, L&C, Finance, Retail Analytics)

Key Measurables:
• Financials – Balance Sheet, P&L, LAR, RoRWA
• Productivity – PPC, No. of Active Clients, No. of New Clients, Cross-sell per Client, Tail management
• Risk Management – Lead Indicators on delinquency and IIP
• Effectiveness of controls – evidenced by satisfactory Audit results and CSTs and collateral management
• Client feedback – NPS, Voice of Customer surveys etc
• People –  Engagement metrics (My Voice) and attrition
   
Qualifications & Skills
• Should be a graduate or a Post graduate
• Minimum 10 years of industry experience and must have worked in Nigeria retail banking environment
• Should have a background in Product Management of Retail Lending or SME Products
• Should have a good understanding of Risk Management
• Should have worked in Sales and have frontline experience
• Should be numerate, good at understanding fianncials  and have an analytical abilities
• Should be able to manage multiple stakeholders and be comfortable with change management.