MS Chief Operating Officer at Ericsson

The MS COO is accountable for the end to end managed services contract fulfilment and profitability for a specific customer. In the cases where the MS contract scope corresponds to managed operations, the MS COO is also accountable for the delivery of all service contracts towards the same customer.

To secure the operational and financial performance of the country MS contract, part of the global customer MS deal.

To secure the alignment of the internal MS delivery organization to match the customer's business requirements (as reflected on the SLA).

The MSCOO will be responsible for:

•To interact with the Head of Assurance responsible for running the RNOC to ensure our contractual commitments can be met
•The Operations Manager is accountable for the end to end managed services and contract fulfilment and profitability for a specific customer in a specific country.
•The Operations Manager is also responsible for:

•To manage the contracts execution (cost, time and quality) ensuring the fulfilment of all contractual obligations by Ericsson, the Customer and 3PP;
•To manage the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance
•To secure that hierarchical escalation on critical incidents (or other emergencies as specified on SLA) are followed and that the customer is always involved and updated according to contractual requirements
•To secure that all internal agreements (WLA) between the MSIP and other delivery organizations are signed and reflect the contractual requirements;
•(During Transition and Transformation) To act as the head of the customer in-sourced organization, securing at least the maintenance of operational performance and the fulfilment of specific contractual, strategic and business case requirements during these phases.
•Secure that service delivery units inputs and requirements on resource or service acceptance (according to Deployment & Integration processes) are being considered and fulfilled.
•Secure correct handling of Incident Management, Problem Management & Change Management
•Secure that the CS & SPMS contract are executed as per contractual agreement

EDUCATION

•Academic Degree in Telecom or Business Management.

COMPETENCIES

Professional/Technical Competence
•Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division
•Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention
•Contract Execution
•Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
•Multi-Cultural Awareness
•International Mobility willingness to relocate globally

SKILLS AND EXPERIENCE

•Minimum 10-15 Years of Experience on Network Operations, planning or Engineering, with a Combination of:  â—¦Technical & Operational Management
â—¦Financial & Business Management
â—¦Customer Relationship & Business Development
â—¦Leadership & Change Management

•At least 3 years’ experience from Customer Services within the Telecom Industry
•Has work experience as a CTO from an operator.

We have positions available in the following Countries: Ghana, Nigeria, Ivory Coast, Senegal, DRC, Uganda, Tanzania, Kenya, Niger, Rwanda & Sierra Leon

Primary country and city: Ghana (GH) || Accra || Accra || ServEng