IT Manager at Pertinence Group

Job Summary

• We are looking for an experienced and proactive IT Manager to oversee the organization’s technology infrastructure, systems, applications, and day-to-day IT operations.
• The ideal candidate should have 3–5 years of relevant IT experience, strong problem-solving skills, and the ability to manage both technical operations and user support.
• The candidate should be capable of working independently, identifying and resolving technical issues, and ensuring that all IT systems remain reliable, secure, and operational.
• The candidate must also reside in Egbeda or a nearby location and be able to conveniently commute to the workplace daily.

Key Responsibilities

• Manage and maintain the organization’s IT infrastructure, systems, and applications.
• Monitor computers, networks, internet services, and other IT systems.
• Provide technical support to staff and resolve hardware, software, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers and other IT equipment.
• Manage user accounts, access permissions, and system security.
• Ensure regular data backups and support data recovery processes.
• Monitor and maintain network connectivity.
• Manage software installations, updates, licenses, and system upgrades.
• Identify IT risks and implement appropriate security measures.
• Protect systems and devices against unauthorized access, malware, and other security threats.
• Maintain accurate records of IT equipment, systems, licenses, and technology assets.
• Coordinate with external IT vendors and service providers when required.
• Develop and enforce IT policies, procedures, and best practices.
• Train and guide staff on the effective and safe use of IT systems.
• Recommend technology solutions that improve efficiency and productivity.
• Prepare regular reports on IT operations, issues, and system performance.
• Perform other IT-related duties assigned by management.

Key Performance Expectations

• Minimal downtime of critical IT systems.
• Fast and effective resolution of technical issues.
• Reliable network and system performance.
• Proper management and security of IT assets and data.
• Effective staff support.
• Regular system maintenance and backups.
• Proper documentation of IT systems and assets.
• Continuous improvement of IT operations.

Requirements

• 3–5 years of relevant experience in IT management, systems administration, IT support, or a related role.
• Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
• Strong knowledge of computer hardware, software, networking, and troubleshooting.
• Experience managing IT systems and providing technical support to users.
• Good understanding of network infrastructure, internet connectivity, and cybersecurity.
• Strong problem-solving and analytical skills.
• Ability to manage multiple IT issues and prioritize tasks effectively.
• Good communication and interpersonal skills.
• Ability to work independently and take initiative.
• Strong organizational and documentation skills.
• Reliable, responsible, and security-conscious.
• Must reside in Egbeda or a nearby area.
• Must be able to commute conveniently to the workplace on a daily basis.