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  • Posted: Jan 10, 2015
    Deadline: Jan 31, 2015
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    'thejobmag.com' is an organisation strongly dedicated to connecting Jobseekers to the right jobs mainly in Nigeria. We go about this through our website (www.thejobmag.com). This is an online network where you can search and apply for jobs immediately at NO cost to you. We have two other initiatives that will compliment and ease the job searching exper...
    Read more about this company

     

    Customer Service Manager

    Job description:
    • Communicate courteously with customers with telephone, email, letter and face to face
    • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
    • Handle customer complaints or any major incidents, such as a security issue etc
    • keep accurate records of discussions or correspondence with customers
    • Analyze statistics or other data to determine the level of customer service your organization is providing
    • Develop customer service procedures, policies and standards for your organization or department
    • Meet with other managers to discuss possible improvements to customer service
    • Involve in staff recruitment and appraisals
    •Train staff to deliver a high standard of customer service
    • keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
    • Other responsibility will be assign by management from time to time

    Preferred skills
    • Very confident, strong communication skills (Oral and written)
    • Good Knowledge of Word, Excel and PowerPoint and other relevant software
    • Strong business planning skills.

    Qualification and Experiences
    • Must have a Bachelor degree in Business Administration, Psychology or relevant degree
    • A postgraduate degree will be an advantage
    • Experience in a dry-cleaning outfit will be an added advantage

    Remuneration
    Salary: NGN80, 000 – NGN100, 000

    Method of Application

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