Outlets Service Coordinator at Gigastreams Consulting

Job Purpose (One Statement Explaining the Job's Overall Purpose)

•     The Outlets Service Coordinator role is to take care of all STYLES AND ALTERNATIVE outlets in order to optimize value derivable from each outlet for the business.
•     The role is to ensure that the stock are logically dispatched to different outlets based on performance and expected growth pattern for the outlets.

Key Responsibilities

•     Enable a seamless replenishment cycles through the proper monitoring of outlets stock and sales performance.
•     Working in conjunction with the outlet teams to determine the optimum product mix for each outlet in the coverage area based on understanding the need of the local customer base.
•     Accountable for ensuring that all outlets restocking are on time and in full. Follow through with managing director and outlet coordinators (and their teams) to make all necessary inputs.
•     Review stock orders from manufacturers with the MD to ensure availability of prime stock to drive value for the business.
•     To understand and then communicate effectively to the team daily, weekly and monthly business targets, clearly identifying what this means in terms of sales, profitability and costs.
•     Manage and drive continuous improvement via daily quality conversations with your customers (Outlets coordinators and outlet teams).
•     Maintain regular information flow and communication delivery and dispatch updates.
•     Give up to date report to MD on all outlet and stock performance to give overview on value drivers.
•     Monitor stock inventory at head office and outlet end.
•     Give feedback on outstanding issues, returns and complaints, business updates and new products information.
•     Maintain process flows and logs for all process to enable improvement where gaps are observed.
•     Challenge customers (Outlets) for efficient day-to-day order status (breakdown of stock quantity, sizes and accepted [parameters).
•     Create process to capture all customer complaints and returns / replacements
•     Actively support outlets to achieve daily, weekly and monthly targets to contribute to the overall delivery to the company.
•     To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
•     To understand and communicate effectively STYLES & ALTERNATIVES company goals and outlets priorities.
•     Looking at ways of developing opportunities to increase sales, harnessing ideas from the team and being aware of the local competition.

Skills and Experience:

•     Interpersonal Skills
•     Ability to communicate and inspire teams (customers, outlets and head office)
•     Retail or service.
•     Minimum of 2years experience
•     Good standard of numeracy

Attitudes:

•     Hard working
•     Has drive to achieve
•     Calm demeanor and mature outlook
•     Honest
•     Inspirational

Behaviors:

•     Planning and organization
•     Passionate about quality products
•     Likes to be part of a team
•     Sales/target driven,
•     Desire to achieve success