People Operations Manager at Andela

About the Role

• Andela is seeking an experienced HR Operations Leader for our Nigeria community. This is an amazing opportunity for a passionate and talented HR leader to innovate alongside a stellar growing people team and equally passionate and driven leadership. You’ll be tasked with ensuring our core people processes and policies keep pace with our rapid scale and cultivate an environment where each Andelan thrives. Prepare yourself for a growth experience that accelerates your journey as an HR professional - playing a key role on our operations team, and moving us to a progressive shared service model!
• To be successful in this role, you will take a true partnership approach to your work, thoughtfully balancing the needs of the people team, your country and the broader organization. You will also work collaboratively with HR Centers of Excellence and a newly implemented HR Business Partner function to develop and deliver integrated People solutions seamlessly in our Lagos center. A key responsibility of this role will be in-country payroll ownership and delivery.
• This role reports into the Director of People Operations

Responsibilities
Core Operations:

• Oversee and review the processing of payroll changes (e.g. new hires, terminations, salary adjustment documentation, referral bonus, ). Conduct monthly quality checks on all payroll data. Effectively liaising with all stakeholders to ensure that monthly salaries are paid on or before the 24th of each month.
• Managing the enrollment, renewal, administration, and the distribution process for all employee benefits.
• Ensure HR operational excellence with accurate, timely, and robust information, process, and project management practices
• Partner effectively with our Centers of Excellence (Comp and Ben, L&D, Talent, Analytics and Systems) to ensure processes meet business needs
• Own local HR Compliance Program and be responsible for managing, inventorying, assessing, controlling, and developing compliant policies/procedures to reduce risk
• Manage local vendor relationships and SLAs to optimize operational effectiveness and employee experience
• Monitor new laws or regulations related to HR compliance and drive continuous process and program improvement
• Measure and monitor existing programs and experiences
• Partner with the rest of the People Team in addition to external specialists to execute global operational  initiatives and priorities within the organization.
• Adopt the 80/20 rule, adapting global policies and processes for your local community
• Place our greatest asset - OUR PEOPLE at the center of everything we do.

Coach, Inspire, Influence:

• Build and lead a team of operational generalists and specialists that are knowledgeable, driven, and deliver impeccable customer service
• Provide timely and actionable feedback to your team, bring a growth mindset to developing and coaching them
• Surface your point of view with the broader global operations team and influence strategy and decisions outside of Nigeria.

Connecting with Andelans:

• Cultivate and nurture strong relationships with key stakeholders, other internal teams, and most importantly within People Team to become a trusted advisor.
• Enhance information sharing, modelling transparency and openness in how you engage

Requirements
A bit about you:

• Lead heart first, care deeply about both people and outcomes
• Focused on ethical leadership and doing the right thing even when it’s hard.
• Master of your craft and passionate about modern, transformational “HR”, interest in innovation and creative HR solutions
• Ability to create effective working partnerships with key stakeholders that enable you to execute effectively
• Strong interest in leveraging data to inform decisions (don’t worry if you aren’t an expert we have some of those!)
• Demonstrated ability in developing and executing across the employee lifecycle for a rapidly scaling population of 600+
• Experience in a challenging, changing, complex business environment with a special focus on multiculturalism (and internationalism).
• Knowledge of in-country employment regulations, e.g. Country labor/employee relations statutes and capacity to apply them to Andela.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!