Head, IT Applications Testing Management and Quality Assurance at First Bank

Job Objective(s)

• Coordinate effort to ensure testing is effectively planned, monitored and executed and that core activities required by the Testing Framework are completed in a structured, consistent manner
• Monitor across the IT department, how well the IT environment is being managed and work towards continual improvement of IT capabilities and services.
• Ensure that quality is put into every aspect of IT throughout the enterprise by enhancing compliance to set standards

Duties & Responsibilities

• Establish and maintain IT Quality Assurance Framework:
  • Ensure quality standards, test procedures and methodology are adhered to
• Coordinate the evaluation and testing of software and infrastructure to ensure that they function according to user requirements and conform to established guidelines
• Responsible for all test phases –  system integration and functional testing & acceptance:
  • Lead effort to test and analyze each component/phase of the systems development life cycle including the project requirements, design and programs
• Work with project managers to plan, manage, and track quality test plan
• Ensure that all required testing deliverables are created including testing approach, testing scenarios, conditions and expected results, test scripts and testing control sheets
• Execute formal review cycles including informal review, formal review, testing sign-off and quality assurance review
• Engage all relevant stakeholders and secure the requisite sign-offs
• Manage test environment and test data
• Monitor performance after implementation to ensure compliance and efficiency of operation
• Act as an independent monitor on quality matters
• Recommend solutions for quality and compliance, as well as determine and coordinate improvements to areas of operations
• Coordinate review of supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
• Communicate the results of quality audits to IT management, explaining the impact on IT and the business
• Review and approve approach to project/software version control
• Work with Process and Methods to define KPIs for evaluating effectiveness of quality management
• Review and approve quality policy and procedure documents
• Implement quality awareness to ensure quality principles are disseminated throughout IT organisation
• Review continuous process improvement opportunities, and coordinate the implementation of corrective and preventive action (CAPA) for deficiencies encountered
• Provide leadership and technical guidance to reports
• Coordinate quality audits
• Serve as a member of the IT Services and Supplier Relationship Committee

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a business / IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage

Experience:

• 8+ years of experience in IT quality management
• 4+ years of management experience