Operations Supervisor, Pick-Up Services at God Is Good Motors - GIGM

Position Purpose

• The Operations Supervisor, Pick-up Services co-ordinates, monitors and reports all operational activities of pick-up service and the pick-up center while promoting the goodwill of the GIGM brand through the delivery of excellent customer experience.

Duties & Responsibilities

• Coordinate pick-up service activities across all GIGM Pick-up locations
• Identify, create and grow new pick up points working with the Operations Managers (OM) across different locations
• Re-route & Rescheduling bookings
• Make advance and online travel bookings for Guests
• Collate and follow up with daily Pick-up requests
• Submit daily Pick-up-service reports
• Create and maintain Guests/ reservation records
• Resolve pick-up service issues by clarifying the Guests’ complaints either via phone, email or in person
• Escalate traveling reschedule & pick-up challenges to the appropriate unit(s) within the GIGM Operations team
• Serve guests by providing product/ service information related to Pick-up Service, Trip scheduling, fares and payment methods.
• Collaborate effectively with internal stakeholders for enhanced productivity
• Adhere to company policies on guaranteed reservations and no-shows
• Promote/ Cross sell the GIGM online booking app and other Company products and services
• Lodge daily sales and conduct sales reconciliation with the head office accountant
• Perform other assigned duties.

Selection Criteria

• B.Sc. qualification or its equivalent in a relevant field
• Minimum of 3 years customer service or operations experience
• Experience within a service and/or an e-commerce environment is an added advantage
• Excellent interpersonal and communication skills
• Good analytical and numeracy skills.

Personality Requirements / Traits:

• Must be customer-centric
• High level of integrity
• A self-starter with supervisory / leadership abilities
• Ability to work with little or no supervision.