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The story of a firm whose success story is intertwined with the incredible development of Dubai could be nothing but fascinating. Against a backdrop of regional unrest and volatile global economies, progress has been maintained at a rapid pace in every year of Emirates' and dnata's existence. A combination of business acumen, ambition and savvy investment se...
JOB PURPOSE
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist the Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.
JOB ACCOUNTABILITIES
Retail Office only
Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
Qualifications & Experience
Qualifications:
Educated to at least GCSE or A Level standard or equivalent.
Experience:
3+ years in a contact centre or reservations office environment within the airline or travel industry.
Knowledge/skills:
Please note that you must have the right to live and work in Nigeria.The company will not asist with work permits and visas.
Salary & Benefits
We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
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