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  • Posted: Jan 6, 2020
    Deadline: Jan 10, 2020
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    As we continue to lead the line in providing affordable housing all across the country and beyond, we are indeed honored to play a vital role in fueling your dreams of owning a house through innovation and trustworthy services, which encapsulates our real estate philosophy.
    Read more about this company

     

    Head, Customer Service

    The Position

    • We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company.

    Job Description

    • Handling complaints and queries from customers.
    • Managing the team of customer service staff
    • Handle face-to-face inquiries from customers.
    • Communicating courteously with customers by telephone, email, letter and face-to-face
    • Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
    • Converting calls to sales
    • Keeping accurate records of discussions or correspondence with customers.
    • Writing reports and analyzing the customer service that the organization provides
    • developing feedback or complaints procedures for customers to use
    • Improving customer service procedures, policies and standards for the organization and the department
    • Meeting with other managers to discuss possible improvements to customer service
    • Ensure your staffs are well trained to deliver a high standard of customer service
    • learning about the organization’s products or services and keeping up to date with changes
    • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

    Job Requirements

    • Minimum of Bachelor's Degree from a reputable University.
    • Must have completed NYSC.
    • Must have had 5-6 years post NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
    • Prior Experience working with real estate companies will be an added advantage.

    Method of Application


    Interested and qualified candidates should send their Resume to: hr@revolutionplusproperty.comusing the Job Title as the subject of the mail.

    Note: Applications sent after the closing date will not be recognized. Do not apply for this role if you do not have the above stated requirements.

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