Customer Service Officer at eRecruiter Nigeria

Details:

Our client is a Wholesale and Retail Drinks provision company with the drive to provide the best high-quality products for their citizens. They currently have an opening for a Customer Service Personnel Lagos

Responsibilities

• Managing incoming calls and customer service inquiries over the phone and on social media platforms
• Generating sales leads that develop into new customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls, emails and social media.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
• Answers questions from and provides information to customer about merchandise for sale
• Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Schedule posts that go up on all social Media Platforms
• Interact with customers via social media and phone calls and chat

Requirements

• Proven customer service/support experience
• Ability to remain professional, calm and courteous with customers at all times..
• Excellent Verbal and written communication skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Social Media Savvy