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  • Posted: Nov 19, 2019
    Deadline: Dec 3, 2019
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    Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978. BNL has been servicing the critical service needs of sectors where security and safety concerns are paramount. We provide client-sp...
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    Customer Service Officer

    Location: Benin City, Edo

    Job Summary

    • Responsible for liaison with the Customers to identify their problems and complaints, monitor resolution measures and ensure that they are happy with our services whilst also responding to information, inquiries, concerns and request.

    Responsibilities

    • Deals directly and constantly with customers to create engaged customers and improve customer relations.
    • Ensures prompt response to all customer inquiries, complaints and requests.
    • Take ownership of issues, handles and follow through all complaints to resolution in a timely manner.
    • Document and keep accurate and up-to-date records of customer interactions-complaints and corrective actions taken-and share these with operational units from time to time.
    • Undertaking customer satisfaction survey on a quarterly basis - collecting and analyzing data to determine the level of Service being provided or the extent of meeting customer's requirements
    • Suggesting measures for improving customer service policies, procedures and standards for the company.

    Qualifications

    • BSc or HND / Minimum of 1 year experience.

    Skills and Key Competencies:

    • Interpersonal skills
    • Communication skills
    • Listening skills
    • Problem analysis and problem-solving.

    Remuneration
    Very attractive.

    Method of Application

    Interested and qualified candidates should send their CV to: hhr@bemilnigeria.com using the "Job Title"as the subject of the mail.

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