Terminal Operations Manager at The GIG Group

Responsibilities:

• Ensure day to day terminal operations run smoothly.
• Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
• Disseminate information as communicated by Management to terminal staff members
• Communicate shortage or surplus of buses at the terminal to the Control Unit.
• Ensure all buses blown to the terminal are effectively tracked in transit.
• Resolve minor grievances or disputes that do not require escalation.
• Conduct weekly price survey forwards reports to the Snr Operations Officer(s).
• Ensure the terminal facilities are efficiently cleaned and maintained.
• Ensure the terminal meets its performance and safety targets
• Ensure the timely use of appropriate software/ tools for all operational processes.
• Ensures all Experience Officers remit accurate “sales” to the accountant.
• Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
• Identify opportunities to improve the interface and our service to Guests and relay the potential to Field Operations for follow up
• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
• Promote GIGM services to encourage greater use of online booking platforms (Website and App).
• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
• Develop and implement terminal staff shift schedule in compliance with standards set by Management.
• Perform other duties as required or as assigned.