WPE Case Management Officer at International Rescue Committee (IRC)

Scope of Work

The WPE Case Management officer will ensure overall case management for survivors. Will closely work with case workers to make sure that cases are properly documented and follow –up made using the case management guideline. The Case Management Officer will have regular meetings with case workers staff for debriefing and provide regular support as may be needed.  Will use the GBVIMS Incident Recorder to record all cases documented by the case workers and be able to make analysis of trends for an informed programming. Will ensure that hard copies of all cases documented are kept in a safe and secured cabinet with lock and key.

Responsibilities 

• Provide regular supervision to case workers and make sure that staff correctly document cases using the Intake and Assessment form.
• Make sure case workers follow the steps involved in case management, document the action plan and work with survivor to implement plan.
• Follow-up with case workers to ensure developed plans are implemented
• Ensure case management steps are followed, referrals and documentation are happening in an appropriately and timely manner.
• Attend GBV meetings as may be required
• Maintain files on all GBV documented cases and follow-ups in all operational areas.
• Regularly update documentation and maintain Database for all documented cases, plan of action and Follow-ups visits using the GBVIMS PRIMERO.
• Conduct regular meetings with caseworkers for debriefing and provide support as may be needed.
• Manage Database of documented cases: to include statistics, and all other relevant information.
• Use the GBVIMS/Primero+ Incident Recorder to analyze cases documented for weekly, monthly and quarterly
• Statistics as required by program Manager / Coordinator for internal and donor reporting in a timely manner. Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, NGOs, and other relevant actors.
• Provide weekly/monthly reports to the Program Manager.
• Any other duties as assigned by the GBV Program Manager/Coordinator.

Qualifications

• Must have attained at least University degree in Sociology from a recognized Institution.
• Must have experience working directly with GBV survivors and documenting cases of GBV for at least 2 years
• Must be Computer literate in MS-Word and MS-Excel
• Should be able to provide mentorship to case workers  for capacity building
• Ability to maintain confidentiality and respect for clients at all times is essential.
• Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail.
• Must be  able to read, write and understand English, fluent in Hausa, Kanuri and or other community
• language.
• Must possess interest and commitment to human rights, gender equality and gender issues.
• Must be a TEAM PLAYER.