Divisional Field Service Engineer - Technical Specialist (<19 ltr) at Cummins Inc.

Ref: 09/007
Location: Nationwide

Responsibilities

•     Provides field service engineering and technical assistance on complex issues to customers for a particular region
•     Provides early warning problem identification, technical assistance on hard to diagnose issues repair quality improvement, and development of distributor and dealer personnel.
•     Provides repair locations with technical support to quickly resolve complex product issues.
•     Collaborate with Cummins Service Engineering to develop complex problem definitions and solutions.
•     Communicates complex investigation plans, reports and status of technical solution development with end user customers.
•     Leads investigations of problems by using standard and custom problem management tools and processes; plans and monitors assignments; reviews progress and results of assigned work.

Requirements

•     OND/HND/Degree in Mechanical Engineering.
•     Individual with strong computer skills (PC programs - Word, Excel, etc.; Diagnostic software applications - such as INSITE, INPOWER, etc.).
•     Individual with strong mechanical, electrical / wiring, electronics knowledge and hands-on experience.

Experience/Skills:

•     Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
•     Diagnostics - Troubleshoots diagnostics problems.
•     Able to recognize and implement minor diagnostics design changes.
•     Component Failure Analysis - Demonstrated capability to analyze engine failures at the component level and to collect the relevant data to develop and support the analysis and conclusions.
•     Field Investigation - Demonstrated results conducting field investigations including planning, organization, and documentation.